Experience Escapades Ltd. (the “Company”, “we”, “us”, “our”) respect and uphold individual rights to privacy and the protection of personal information while balancing such rights with our need to process your personal information to manage our business and deliver our products and services to you. Based on applicable privacy and data protection principles common to Canada and other jurisdictions to which we are subject, we have developed this privacy policy (the “Policy”) to explain our practices for processing your personal information. This Policy does not apply to our employees’ personal information or any anonymized information.
This Policy describes our practices with respect to how we may collect, use, disclose, retain, dispose of and otherwise process (collectively, “process”), and how you may correct, update and access, your personal information that you provide as a user of (a) the website(s) operated by us at experienceescapades.com and other locations from time to time (collectively, the “Website”), and (b) our related content, products and services we provide through the Website (the “Services”). This Policy references the general Terms & Conditions for the Company available on our website at experiencescapades.com/terms-and-conditions and available for download on the Services prior to your use of our Services, and forms an integral part of thereof. All capitalized terms not otherwise defined herein have the meaning provided in our Terms & Conditions. Any reference to the “Services” includes a reference to any part of aspect of the Services.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By using our Services or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in accordance with this Policy and as may be further identified when the personal information is collected. If you are located or residing outside of Canada, please be aware that our Services are intended for and directed to users in Canada, and the privacy laws and principles in Canada may differ and not offer the same level of protection as those in your location or residing country/region. Through your use of our Services you are transferring your personal information to Canada and you expressly consent to that transfer. We will use this consent as the legal basis for such data transfer, unless otherwise stated in this Policy.
If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any aspect of the Services or otherwise provide any personal information to us.
For the purposes of this Policy, “personal information” means any information about an identifiable individual or any information that can be used, either alone or in combination with other information, to identify an individual (for example, an individual’s name, home address, telephone number and email address), but excludes any information that is exempted by applicable privacy laws. For example, in Canada, personal information generally does not include any business contact information that is processed solely to communicate with that person about his or her employment or profession.
The types of information we receive and collect depends on how our Services are used. We require certain information to deliver our Services, without which we will not be able to provide the Services. For example, a customer must provide their true legal name and date of birth, a valid email address and phone number to purchase our Services.
Directly Collected Personal Information
When you use our Services we may collect the following personal information from you:
Your personal information may be collected when
We only collect personal information that we need. We encourage you to not provide us with any personal information beyond what is necessary and as requested by us.
Automatically Collected Personal Information
We, and out third-party partners, may also automatically collect information about you and any computer or device you use to access the Services, read our emails, or otherwise engage with us. Some of the information we collect, and ways we collect it include:
Collection from Third Parties
We do not knowingly collect personal information from third parties, unless you consent or we are otherwise exempted, required or permitted by applicable laws to do so. For example, we may collect your personal information from the following third parties:
If we collect your personal information from a third party, we will only process that information for the specific purpose for which it was provided to us in accordance with this Policy and the policy under which that information was collected.
Links to Other Sites
Our website may contain links to other websites, applications or Internet resources (“Third-Party Services”) which are provided or made available solely for your convenience and information. When you click on one of those links you are contacting those Third-Party Services. We do not endorse and will have no responsibility or liability for, nor do we have any control over, those Third-Party Services or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those Third-Party Services to learn how they collect and use your personal information.
Information about Minors
Our website and Services are intended solely for users who are not minors (e.g. who are at least 18 years old). We do not knowingly collect personal information about anyone under the age of 18, and no minor, nor any parent or guardian as it relates to such minor, should submit such minor’s personal information to us through the website or otherwise for any reason and under any circumstances. By using our website, you are representing that you are at least 18 years old.
If you believe that a minor has provided us with personal information, please contact us at the address indicated in Section 10 below and we will work to delete that data from our systems.
2. Purpose for Which Personal Information is Processed
We may process your personal information for the following purposes (the “Purposes”):
We will only process your personal information for the Purposes for which we intend to process such information or as otherwise permitted by applicable laws. Otherwise, we will not process your personal information without your consent.
3. Disclosure of Personal Information
We may disclose your personal information for the Purposes as described in this Policy in the following ways:
Your personal information that we collect may be processed outside of your jurisdiction of residence, but only in relation to the Purposes and in accordance with applicable laws. As a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with other jurisdictions’ applicable laws.
4. Legal Basis for Processing Your Personal Information
Consent
We will process your personal information only with your knowledge and consent, except where exempted, required or permitted by applicable laws. The form of consent may vary depending on the circumstances and the type of information being requested. Your consent may be expressed with clear options to say “yes” or “no”, such as by being asked to check a box to indicate your consent, or implied, such as when you provide us with your email address through a form or email seeking information and we use those means to respond to your request. Your consent can also be provided by your authorized representative. Taking into account the sensitivity of your personal information, purposes of collection, and your reasonable expectations, we will obtain the form of consent that is appropriate to the personal information being processed. By using our Services or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in accordance with this Policy and as may be further identified when the personal information is collected. When we process your personal information for a new purpose, we will document that new purpose and ask for your consent again.
If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any aspect of the Services or otherwise provide any personal information to us.
You may refuse to provide consent or may notify us at any time that you wish to withdraw or change your consent to the processing of your personal information without penalty, subject to legal or contractual restrictions and reasonable notice by: (i) changing your privacy preferences through the website, (ii) deleting your account with us, (iii) opting out of the use of your personal information by contacting our Privacy Officer (see Section 10 below). However, if you withdraw or change your consent, we may not be able to provide you with the Services.
Other Legal Bases
Aside from consent, we may also process your personal information under other legal bases, as permitted by applicable laws.
5. Security of Personal Information
The security of your personal information is important to us. We protect personal information using physical, technological and organizational safeguards. We regularly review our practices to ensure they align with reasonable industry practices appropriate to the level of sensitivity to safeguard personal information against loss or theft, unauthorized access, alteration or disclosure.
However, no method of transmission over the Internet, or method of electronic storage, is completely secure; as such, despite our safeguards and protocols, we cannot fully guarantee the security of your personal information and you should always exercise caution when disclosing personal information over the Internet.
6. Requests for Access to and Correction of Personal Information
Applicable privacy laws allow, to varying degrees, individuals the right to access or request the correction of errors or omissions in their personal information that is in our custody or under our control. You may request access to and review of your personal information in our possession. However, access may be declined where permitted or required by applicable law. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.
You may request that we change or delete your personal information in our possession. We reserve the right not to change any personal information if we do not agree that it is inaccurate or outdated, but will append any alternative text the individual concerned believes appropriate.
7. CASL Policy
We are committed to compliance with Canada’s Anti-Spam Legislation (“CASL”). Any electronic communication we send to outside parties is protected by a range of business procedures, processes and policies to ensure that such communication is done in compliance with CASL. In our electronic communications with outside parties, we comply with the rules established by CASL and enforced by various Canadian authorities including the Canadian Radio-television and Telecommunications Commission. CASL regulates, and our policies generally apply to, each commercial electronic message (a “CEM”) that we send. A CEM is an electronic message sent to an electronic address that, among its purposes, encourages participation in a commercial activity.
In addition to adopting and updating this Policy, we undertake various transparency initiatives to ensure we comply with CASL, which include:
If you receive a CEM from us but believe that you should not have or no longer wish to receive CEMs, we will aim to respect your preferences in a timely manner once you update them through our unsubscribe mechanism. CASL requires us to process unsubscribe requests within 10 business days. If you have any questions or concerns about our unsubscribe mechanism, you may contact us using the contact information provided in Section 10 below.
8. Retention of Your Personal Information
We generally keep personal information for only as long as it is needed to accomplish the purposes for which it was collected, or as otherwise needed to comply with applicable laws, protect our interests, or for authorized or legitimate purposes. When personal information is no longer necessary or relevant for the identified purposes, or is otherwise no longer required or permitted to be retained by applicable laws, we will take steps to have it deleted, destroyed, erased, aggregated or made anonymous. We use reasonable industry practices to ensure we have adequate controls, schedules and practices for information and records retention and destruction which apply to personal information.
9. Updates or Changes to this Policy
This Policy was last updated on April 15, 2023. We will occasionally update this Policy and revise the "last updated" date appearing in this paragraph.
If we make any material changes to this Policy, we will either: (i) notify you by email (sent to the email address listed in your account), or (ii) provide a notice on the Website or the Application, or otherwise through the Services, before the change becomes effective. It is important that you keep your email address up-to-date, and that you set your filter to accept emails from us.
Any changes to this Policy will apply to existing information, as well as information collected onwards from the date that this Policy is posted or on the date as specified in the notification. We encourage you to periodically review this page for the latest information on our privacy practices to ensure you are aware of any changes. Your continued use of the Services signifies your acceptance of any changes to this Policy.
10. Contact Information for Privacy Officer
You can direct any questions or concerns regarding our compliance with this Policy and our processing of your personal information to our Privacy Officer by emailing [email protected] We strive to offer a transparent, accessible and simple complaint procedure. We will promptly investigate all complaints received, and if a complaint is justified, we will take the necessary steps to resolve the issue in question.
End of policy.
PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE.
What's in these terms?
This acceptable use policy sets out the terms on which you may use and browse our site experienceescapades.com (the “site”), including the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.
Please note, our site operates on the Easol platform and your use of the site will be subject to additional terms required by Easol.
The site is operated by Experience Escapades Ltd. ("we” or "us”). We are registered in Canada under company number 1452246-0.
By using our site, you confirm that you accept the terms of this policy and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
You also agree:
Breach of this policy
When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms and conditions of sale upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
Which country's laws apply to any disputes?
Please note that the terms of this policy, its subject matter and its formation are governed by the laws of Ontario, Canada and you submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada for the resolution of any dispute under these terms.
End of Policy.